Product Questions
Q: I heard all the products that are carried by iSatori are backed with a full 60-day money-back guarantee. Is this true?
A: Yes, it's true! We extend our gratitude to all of our customers by offering a full 60-day money-back guarantee on all first-time purchases. We wouldn’t have it any other way. Please see our PRODUCT GUARANTEE for more information.
Q: I just opened my supplement container but am unable to find a scooper to measure the correct amount. What do I do now?
A: Often during shipping, the scooper will settle to the bottom of the container. Simply search through the powder with a spoon, knife, or the like until you find the scooper. If you still can’t find it, please give us a call, or email us, and we’ll be sure to send you a replacement.
Q: I ordered one of your supplements that mixes with liquid (water), but when I've consumed the supplement, small granules remain at the bottom of my glass. Should I make sure I get all the supplement from the bottom of the glass? Can I just "eat" the granules with a spoon?
A: "Eating" the granules without dissolving them first will hinder the absorption rate. So add more water to your glass until the granules are dissolved and then drink the liquid. In the future, just add more water and use a larger container to make sure the supplement completely dissolves.
Q: After mixing a powdered supplement with water, about how long do I have until the product becomes unstable (unbalanced or ineffective)?
A: Research has shown most products have about an hour window before they become unstable. MRP's like Eat-Smart have a larger window of about three to four hours. (But trust us, it's better not to wait that long, or what you consume may look rather unpleasant!)
Q: I see what appear to be black or brown "chips" in the supplement container, and/or the supplement is in "chunks." What should I do?
A: Don't be alarmed. These "chips" may occur during manufacturing and are the herbs or other botanical ingredients which are harder to granulate and thus appear as black or brown in color. “Clumping,” on the other hand, can be contributed to excessive heat exposure after the manufacturing process (e.g., product sitting in the car, with excessive heat, or in direct sunlight). In either situation, if you wish, send the product back for an even exchange. Please see our RETURN POLICY.
Q: When can teenagers begin taking supplements, and what do you recommend?
A: Due to a lack of studies on individuals under 18 consuming supplements, we recommend that teenagers concentrate solely on eating properly, which includes plenty of protein.
Q: I think I'm pregnant. What can I take? And what should I stop taking?
A: Because of the limited research on pregnant or lactating females using supplements, we highly recommend consulting with a physician before continuing use or starting to use a supplement. Most doctors recommend a prenatal supplement, but since your needs may vary, we'll leave that decision up to your doctor and you.
Q: I can't get my supplement powder to mix properly. What should I do?
A: We recommend using a blender, but if this isn't an option, try using a larger container and more water (sometimes a lot more). Try to avoid consuming clumps as a properly dissolved supplement is most effective.
Q: I don't like the flavor I purchased. What is iSatori going to do about it?
A: With all of the products, for first time purchases, we offer a 60-day money-back guarantee. Please see our RETURN POLICY.
Return/Exchange Questions
Q: My shipment just arrived, and everything is accounted for. But one of the containers is damaged. What should I do?
A: Please call us immediately at 1-866-688-7679 or email us for return instructions!
Q: I think my product might have expired—how do I check? What do you recommend I do if, in fact, it's outdated or expired?
A: Please check your container for the "best before date," which is usually contained on the back or on the bottom of the container. If you cannot find it, please simply give us a call at 1-866-688-7679 or email us. If the product is confirmed to be expired, ship the product back to us for an immediate exchange. Go now to RETURNS.
Q: I'm concerned that the seal is broken on a product I just received.
A: Please return the product if the seal is visibly broken. Go now to RETURNS.
Q: I would like to use my UPS business account to cover the shipping expense.
A: Sorry. We do not offer third-party billing at this time.
Q: What is your return policy? How do I return something?
A: It's fast and easy! Please go to RETURNS.
Misc. Questions
Q: Does iSatori sell clothing, bags, hats, etc.?
A: Currently we don't offer a clothing line, but we do, from time to time, offer some really neat shirts, hats, and other clothing as free gifts with purchase. But, stay on the lookout: we just might have some very unique items out soon.
Q: Where can I find information on becoming a personal trainer?
A: Personal training info can be found at ACSM.ORG, IDEAFIT.COM, and ACEFITNESS.COM.
Q: What is the most accurate and convenient way to measure my bodyfat percentage?
A: For a convenient and accurate method of measuring bodyfat percentage (BF%), we recommend Accumeasure. If you order one of our qualified supplement solutions, for losing bodyfat, we normally include one for FREE.
Q: Does iSatori offer gift certificates?
A: At this time, we do not offer gift certificates, but check back in the future.
Q: I love iSatoriTech.com and have recommended it to my friends. But some don't have online access. Do you offer a catalogue?
A: At this time, we don't have a printed catalogue (though one is in the works), but you can always print any page on the site, including our order form. We accept orders through fax or by telephone as well.
Order Questions
Q: I'm unsure as to which flavors I'll actually enjoy. Can I purchase all of them and then return the ones I don't like?
A: With all of the products, we offer a 60-day money-back guarantee on first purchases. Please see our RETURN POLICY. However, we’d suggest you pick a flavor that you are most comfortable and familiar with, rather than using trial and error.
Q: Are there any other methods of payment besides credit cards?
A: Currently, we gladly accept Visa, Mastercard, American Express, or Discover. Paypal should be coming soon. And, if you prefer to use a check or Money Order, please give us a call at 1-866-688-7679 or email us for easy mail-order instructions.
Q: I just placed an order online an hour ago, but I want to change it before it ships. What do I do?
A: Please go to the My Account section and select "change my order." Remember, you can always call us at 1-866-688-7679 or email us, if you have any questions or concerns about your order.
Q: Does iSatori offer any special discounts for doctors, military, police, seniors, etc.?
A: While we would like to recognize these as extraordinary positions, we feel that all relationships are important, so whether we're working with Sly Stallone or our own mothers, we treat everyone fairly and the same.
Q: I can't find my invoice. Can I have another sent to me?
A: After your order is placed online, iSatoriTech.com will email you an invoice and confirmation. We also include an invoice attached with your supplement order. But we can always fax you another copy or email it to you. Just call 1-866-688-7679 or email us.
Adverse Reaction Questions
Q: I'm taking ___________ medication. Can I use my medication with my supplements?
A: When certain drugs, medications, and supplements are used together, the interactions can be extremely hazardous. If you are taking any medications currently, please consult with your physician before using any supplements.